On the 1st calendar day of the next billing period, or the next working day when the 1st is on a weekend or a bank holiday, we will generate the account statement for you and send it to your administrators via email. You have to pay the due amount by the indicated due date.

In the Funds screen on the credit account with unpaid credit balance you will see the accumulated unpaid balance and the due date.

If you still have not paid back your credit, we will send you a reminder via email on the 4th calendar day of the next billing period, or the next working day when the 4th is on a weekend or a bank holiday. On the same day, we will also display to your administrators a banner message in the portal stating "Credit due by {due date}" and prompting you to pay back the credit.

If you still have not paid back your credit, we will send you an email on the due date, or the next working day when the due date is on a weekend or a bank holiday, that unless you pay back your credit by the end of that day, we will have to suspend your Payhawk service, both credit and debit accounts, if you have such. On the same day, we will also display to your administrators a banner message in the portal stating "Account will be suspended tomorrow" and prompting you to pay back the credit immediately.

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