If you have received an email response from our system with the following message "The SPF signature of your email is not valid or missing" this means your email didn’t have a correct SPF signature.

What is SPF?

Sender Policy Framework (SPF) is an email authentication protocol that domain owners use to specify the email servers they send emails from, making it harder for fraudsters to spoof sender information. You can find more information here

And why do we require it?

By requiring SPF we guarantee that your account won’t receive fraudulent emails from someone who is pretending to be from your organization.

How should I proceed?

Contact your IT department for assistance. Ask them to enable the SPF signature for your email provider (Google Suite, Office 365, etc.).

Need more help? Ping us on Intercom.

Your security is important to us!

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