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Employee cards are missing after bulk enrollment

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After the bulk enrollment of company employee Visa cards, employees might not see their linked cards in Payhawk.

To view the cards, advise employees to do the following:

  1. In the Payhawk Web Portal, open the app switcher in the top-left corner and go to Cards > Linked cards.

  2. Click on Update linked cards.

The Linked cards page header with the Update linked cards button.

The refresh happens instantly, and missing cards are expected to appear right away.

If the issue persists, contact Payhawk Support.