When trying to log into your Payhawk account to reset your password, you may receive the following error message:
Password reset functionality is not allowed. Please use your Single Sign-On provider to login.
The cause of receiving the error message is that your account is configured to use the Single Sign-On (SSO) authentication method.
To reset the password for your Payhawk account, use one of the following options based on your SSO setup:
If your account uses Google as the SSO provider, enter your email and click Continue with Google on the login page.
If your account uses a different SSO provider, contact the IT system administrator at your company for assistance.
Since your login credentials are managed by your company, you cannot reset your password through the Payhawk website.