If a Team manager cannot view an employee’s expense, it may be because the expense is not assigned to the appropriate team.
Typically, Payhawk applies a Team expense field value for each expense by default. However, if an employee is part of multiple teams or is not added to any team, the Team field has to be selected manually.
To manually assign an expense:
Log in to your Payhawk account in the Payhawk web portal or mobile app.
Navigate to the relevant expense.
In the Team field, select the team to which the expense has to be assigned.
If you do not see the Team field of an expense, this means that you were not added to a team at the time the expense was created. Because of this, only a Payhawk accountant or administrator at your company will be able to assign the team for that expense.
Until the team is assigned, the expense will only be visible to the employee and users with the Payhawk accountant or administrator roles.