IBAN discrepancies usually result from differences in where Payhawk pulls the account information, namely:
For supplier-related expenses, Payhawk retrieves the IBAN from the supplier profile in Payhawk.
For reimbursements, Payhawk retrieves the IBAN from the user profile. If this information is outdated, discrepancies can occur.
To resolve this issue, try the following approaches:
Update outdated reimbursement data
Employees have to ensure their profile contains the correct and current IBAN.
Payhawk administrators can manually update outdated IBANs in user profiles to reflect the correct account information.
Review open transactions:
Check reimbursements linked to previously used or incorrect IBANs.
Update the details where needed to ensure consistency and avoid failed transactions.