This article answers some of the most frequently asked questions (FAQ) related to subscriptions for employees in Payhawk.
Why can't I mix card and bill expenses in the same subscription?
Payhawk doesn't support mixed payment types within a single subscription to maintain financial accuracy and simplify reporting. If you try to add an expense with a different payment type, you'll be prompted to create a new subscription instead.
Why doesn't the option to add an existing subscription appear?
Payhawk only shows the option to add an expense to a subscription if the following conditions are met:
The expense has the same supplier as the subscription.
The expense uses the same payment type (card or bill) as other expenses in the subscription.
Payhawk links expenses to subscriptions based on consistent supplier and payment type information. If the option isn’t visible, double-check that both conditions are met.