All Collections
Payhawk for employees
Payhawk for employees

Handle your personal account, do basic card operations, submit mileage and per diems, and get reimbursed.

Cristina López avatarNeda Velkova avatarNikolay Pohlupkov avatar
10 authors51 articles
Getting started for Payhawk cardholdersIntroductory tutorial for the employee role: how to register, activate my account and card, upload documents, and ask for expense approval?

Personal profile

Managing your profile in Payhawk's Business Spend Management Platform allows you as an employee to add your reimbursement details, update your password, check your travel insurance, and configure even more settings.


Registering to Payhawk with an email inviteRegister your personal Payhawk account on the Payhawk web platform by using an email invitation.
Registering to Payhawk over Active DirectoryHow can I register my Payhawk account with my company credentials over Active Directory?
Activating your personal Payhawk accountHow can I activate my account and start using Payhawk? Do I have to activate it from the mobile app only?
Activating your personal Payhawk account with a one-time passwordHow can I activate my account with the password my Payhawk administrator has sent me on the email?
Changing your language preferenceHow can I change my language? Where to go and switch it? Can I use Payhawk in German, Spanish, French, and other languages?
Adding your bank details for reimbursementWhere can I add my bank details so the company can send me money for the company expenses I paid? How can I get paid for made expenses?
Enabling and disabling the out-of-office modeHow can I let people know that I'm out of the office (OOO)? How can I delegate my tasks to teammates during my absence?
Changing your mobile app security codeHow can I update the 4-digit security code for my Payhawk card?
Resetting the password for your personal Payhawk accountI have forgotten my password for Payhawk and cannot log in. How can I create a new password for my Payhawk account?
Adding extra security to your Payhawk cardHow can I add Face ID or Touch ID recognition to access my Payhawk cards on mobile?
Adding and managing trusted devices for your personal Payhawk accountHow can I add my phone so that Payhawk sends me notifications to authorize when I try to log in? Can I delete a trusted device from Payhawk?
Viewing the current version of your Payhawk mobile appWhere and how can I see what version of the Payhawk app I'm currently using?

Cards

Check your corporate card availability, and request additional funds, new cards, or approval for ATM withdrawals. Learn where to view your PIN, how to freeze your card, and do other basic card operations as an employee.


Activating your Payhawk cardHow can I start using my Payhawk cards and pay for company expenses? Where can I activate my physical or virtual cards?
Adding your Payhawk card to Google WalletCan I add my physical and virtual card to Google Wallet from the Payhawk mobile app? How can I pay with my card from Google Wallet?
Adding your Payhawk card to Apple Wallet and Apple WatchCan I add my physical and virtual card to Apple Wallet on iPhone and Apple Watch? Can I pay with my card from Apple Wallet and Apple Watch?
Naming your Payhawk cardCan I easily know which card I have to use for different expenses? How can I add names to my cards to view them quickly?
Locating the PIN code for your Payhawk cardWhere can I find my PIN? How can I use my card with a pincode? When do I have to enter my PIN?
Paying with your Payhawk cardHow can I pay with my virtual or physical card? Can I pay at self-service gas stations for gasoline, for car rentals, and in hotels?
Submitting and canceling card requestsAsk for a new physical or virtual card and submit or cancel your card request to your company approvers.
Submitting and canceling fund requestsHow can I ask for money from the company? Can I add more funds to my card? Can I cancel a request for additional funds I already sent?
Submitting and canceling ATM withdrawal requestsCan I draw money/cash from ATMs? How can I ask for money to draw at ATMs? Can I cancel a request for drawing money at ATMs I've sent?
Reporting fraudulent and unrecognized transactionsMy card is lost or stolen, what are my next steps? What to do if I don't know what I paid with my card/cannot recognize my card transaction?
3D secure protection for online VISA card paymentsCan I add Touch ID or Face ID security to my phone to use my cards? Can I approve or decline online payments from the Payhawk mobile app?
Company spend policies affecting Payhawk cardholdersWhat limits did my company set on my card? How can I see if my card was blocked for missing expense documents? How can I unblock my card?
Viewing monthly card limits and available fundsHow much money I can spend with my card every month? How much is available on my card now?
Travel insurance for Payhawk cardholdersWhat travel accidents are covered by my travel insurance as a cardholder? How can I file a claim from the Payhawk app or portal?
Push notifications for failed paymentsHow do I know if my card is frozen/blocked, closed, or inactive? Am I notified if the money on my card is not enough?