Refund visibility and processing times can vary based on the origin of the transaction and the policies of the associated merchant.
In most cases, refunds issued through Payhawk are returned to the same card used for the original payment. Depending on the circumstances, refunds can appear in one of the following ways:
Negative expense recording - In most cases, the refund is displayed as a new transaction with a negative amount in the Payhawk system.
Deposit in your bank account - In some cases, the refund bypasses your expense card and is deposited directly into your associated bank account.
Credit with the merchant - In rare cases, the refund remains as credit with the merchant, which will be reflected in the merchant's account associated with the transaction.
Ensure you have the necessary administrative permissions to access detailed account information.