The phone number with which you register in Payhawk is part of the credentials the system uses to create your unique user.
If you need to update the phone number associated with your Payhawk account, the process varies depending on your location.
Requesting a phone number update for users in the EEA, UK, or US
If your phone number is registered in the EEA, UK, or US, request a phone number update in the following way:
Send an email to the Payhawk Support team at support@payhawk.com using the email address associated with your Payhawk account.
Copy your Payhawk administrator in the email thread as an authorization for the Payhawk Support team to perform the update.
Include in your email message the following details:
Your current phone number, including the full country code (for example, +1 for the US or +44 for the UK).
Your new phone number you want to associate with your Payhawk account, including the full country code (for example, +1 for the US or +44 for the UK).
Once the Payhawk Support team receives this information, they will update your phone number and notify you accordingly.
Requesting a phone number update for users outside the EEA, UK, or US
If your phone number is registered outside the EEA, UK, or US, request a phone number update in the following way:
Send an email to the Payhawk Support team at support@payhawk.com using the email address associated with your Payhawk account.
Copy your Payhawk administrator in the email thread as an authorization for the Payhawk Support team to perform the update.
Include in your email message the following details:
Your current phone number, including the full country code (for example, +61 for Australia).
Your new phone number you want to associate with your Payhawk account, including the full country code (for example, +61 for Australia).
Provide the following additional details:
Full name.
Role in the company.
Nationality.
Employment status.
Use case.
Payhawk requires this additional information to comply with regulatory and licensing requirements and to ensure a secure update process.