This article provides answers to some of the most frequently asked questions (FAQ) related to funds and deposits in Payhawk.
Can I open different debit accounts in the same currency to allocate separate budgets?
No, this is not supported.
Can I open different credit accounts in the same currency to allocate separate budgets?
No, this is not supported. However, EEA and UK customers can open debit accounts in the same currencies as their GBP and EUR credit lines.
Can I customize who should receive the alert for low debit and credit funds?
Not for the time being. The reminder for low funds will be sent to all Payhawk administrators of the account over email.
If I link my company’s bank account to our debit Payhawk account, will the card spend be deducted from our linked bank account’s balance?
No. Unless you have a credit facility in that currency, for debit ledgers the spend will still be deducted from your Payhawk’s IBAN.
Our bank account is successfully linked to our debit Payhawk account but I get an authorization error from my bank when trying to complete the transfer. Why?
You need to contact your bank to make sure all authorizations are correctly set up.
Can I make bank transfers from our PLN, DKK, RON, or USD debit ledgers (EEA/UK entities)?
No. These currencies support only card spend.
Can I make bank transfers from our EUR and GBP credit ledgers to pay invoices or reimbursements (EEA/UK entities)?
No, these currencies only support card spend.
How often is the balance on my account refreshed?
Every 6 hours, 4 times a day.
Why only some accounts are displayed when I want to top up?
You can make only domestic top-ups such as:
Topping up where the payee and payer are under the SEPA scheme and the top-up is in EUR.
Topping up where the payee and payer are under the FPS scheme and the top-up is in GBP.
Why can’t I see my bank when I try to link my account?
For the full list of banks and countries that are covered, see https://www.yapily.com/coverage.
Are there any fees for depositing money into Payhawk?
Payhawk doesn't charge any fees for depositing funds into the system. However, your sending bank may do so, so you need to check their tariff in advance.