Skip to main content
All CollectionsTroubleshooting
The External ID of my custom field is missing from the export
The External ID of my custom field is missing from the export

Why the External ID of the custom field is missing from the export file even though it's filled in the expense?

Updated over 3 months ago

Custom fields are recorded as historical expense data when selecting the custom field for an expense. If the custom field does not have an External ID at the time of the selection, it will not be available in the export even if you add or modify it later.

Therefore, if an expense has a populated External ID but this data is missing from the export file, this means that the External ID was added after the custom field had been selected for the expense. You can resolve this issue by unselecting that custom field from the expense and selecting it again so that the new information from the field will be available in the export.

Did this answer your question?