Failed to export into Exact Online. Invalid Supplier VAT number.

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Error message

Invalid Supplier VAT number.

Affected ERP integrations

  • Exact Online

Cause

This error occurs when the VAT number provided for a supplier in Payhawk does not meet the validation criteria set by Exact Online. Exact Online performs specific checks on VAT numbers to ensure their correctness and format. If the VAT number does not adhere to these internal validation rules, the transaction involving that supplier will be rejected, even if the supplier itself is valid.

Solution

To resolve this issue:

  1. Review the supplier's VAT number in Payhawk:

    1. In the Payhawk Web Portal, go to Expenses and open the expense in Payhawk that failed to export by clicking on it.

    2. Navigate to the supplier details associated with the expense.

    3. Examine the VAT number entered for the supplier.

  2. Verify the VAT number in Exact Online:

    1. Log in to your Exact Online account.

    2. Go to the supplier's record and check their VAT number. Ensure it is correct and formatted according to Exact Online's expectations, for example, country code prefix, number of digits.

    3. If there's a discrepancy, update the VAT number in Payhawk to match the correct one in Exact Online.

  3. Correct the VAT number in Payhawk:

    1. If you identify a formatting error or an incorrect VAT number, edit the supplier's details in Payhawk and enter the correct VAT number.