Failed to export into Exact Online. The selected supplier is no longer marked as a supplier type.

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Error message

The selected supplier is no longer marked as a supplier type in Exact Online. Please update its type or choose another supplier.

Affected ERP integrations

  • Exact Online

Cause

This error occurs when an account that was previously synced to Payhawk as a supplier has had its Supplier status disabled in Exact Online. When Payhawk attempts to export an expense for this account, Exact Online no longer recognizes it as a valid supplier and rejects the transaction.

Solution

You can resolve this issue in one of the following ways:

  • Reactivate the Supplier status in Exact Online.

    1. Log in to your Exact Online account.

    2. Navigate to the supplier's account card that is causing the error.

    3. Go to the General tab.

    4. Ensure the Supplier option is enabled or checked.

      Form section showing status and supplier options with a highlighted checkbox.

    5. Click Save.

    6. Return to Payhawk and attempt to export the expense again.

  • Choose another supplier in Payhawk.

    1. In the Payhawk Web Portal, go to Expenses and open the expense that failed to export.

    2. Select a different, active supplier from your list.

    3. Save the changes.

    4. Attempt to export the expense again.