Depending on your company's approval workflows, each expense type can be assigned to one or more people or roles for approval. As a Payhawk administrator, you can manually verify if an expense was sent to the correct approver.
The following steps for resolving this issue depend on whether the approver is a Team manager, Category manager, Custom field manager, another approver role, or a specific person.
Checking the defined approval workflows for the specific expense type:
Select the desired expense and click on its three-dot menu to view its type.
Go to Settings > Workflows > Expense types and check the defined workflow for this expense type.
Checking whether the expense amount falls into a defined threshold:
Select the desired expense and view its amount.
Check if a threshold approval has been defined as part of the approval workflow for that expense type.
Checking who the Team manager is:
Select the desired expense and check the team of the submitter.
Go to Employees > Team > [Team] > Managers and check the submitter's team manager or respective custom field manager.
Checking whether the team, custom field or category are defined as approval conditions:
Select the desired expense and cross-check its expense history to see what value has been selected for the Team or another specific custom field or category, and check if this matches the expected value.
Check the team or the specific custom field approval workflow structure.
If there's no one defined for that role, check the advanced workflow settings to see what fallbacks have been selected for the specific rule.
If the defined person or role doesn't match the one that the expense request has gone to, check if the expected approver has the out-of-office mode enabled.