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Invalid department provided. Please make sure you have mapped Departments/Teams correctly.
Invalid department provided. Please make sure you have mapped Departments/Teams correctly.

How to fix an invalid department issue when data cannot be exported to Oracle NetSuite?

Updated over a week ago

Error message

Invalid department provided. Please make sure you have mapped Departments/Teams correctly.

Relevant ERP integrations

  • Oracle NetSuite

Cause

The custom field mapping was not completed successfully.

Solution

  1. Check the mapping for the selected team.

    This example demonstrates the absence of a selected Department while an old mapping exists.

  2. Update the mapping correctly in the following way.

  3. Since Team is a custom field in the expense, navigate to the expense, select a different team, re-select the correct one, and re-export the data.

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