Skip to main content

Invalid department provided. Please make sure you have mapped Departments/Teams correctly.

How to fix an invalid department issue when data cannot be exported to Oracle NetSuite?

Payhawk avatar
Written by Payhawk
Updated this week

Error message

Invalid department provided. Please make sure you have mapped Departments/Teams correctly.

Relevant ERP integrations

  • Oracle NetSuite

Cause

The custom field mapping was not completed successfully.

Solution

  1. Check the mapping for the selected team.

    This example demonstrates the absence of a selected Department while an old mapping exists.

  2. Update the mapping correctly in the following way.

  3. Since Team is a custom field in the expense, navigate to the expense, select a different team, re-select the correct one, and re-export the data.

Did this answer your question?