FAQ on multi-entity management

Find answers to some of the most frequently asked questions (FAQ) about the Payhawk multi-entity management capabilities.

Desislava Mihaylova avatar
Written by Desislava Mihaylova
Updated over a week ago

This article provides answers to some of the most frequently asked questions (FAQ) related to multi-entity management in Payhawk.

Can I automatically forward documents from a centralized company email to the Receipts Mailbox?

If you are a Group administrator in Payhawk, you can forward documents (receipts or invoices) to the paid or unpaid Receipts Mailbox from a single centralized company email (for example, finance@your-company.com) by adding this email as a user to each entity within the group.

Upon receiving the email in the Receipts Mailbox, the Payhawk system will try to define the company to which the document refers by reading the company name and VAT stated in the receipt or invoice.

  • If the attempt is successful and the expense has been paid (the email was sent to paid@payhawk.me), the system will automatically attach the receipt to the paid expense in the respective entity.

  • If the attempt is successful and the expense has not been paid (the invoice was sent to unpaid@payhawk.me), the system will automatically try to create the expense against the receipt or invoice in the respective entity.

If the attempt is unsuccessful, Payhawk will send a notification to the Inbox of the user registered with the centralized email and prompt them to select the company in which the expense has to be created.

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