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Approving and declining card requests
Approving and declining card requests

Can I approve requests from my teammates for new cards? Can I issue Payhawk or virtual American Express Cards on behalf of my company?

Desislava avatar
Written by Desislava
Updated over a week ago

Depending on the defined workflow at your company, you may be included as an approver for card requests submitted by your team members.

Notes on approving and declining card requests

  • Based on the type of approval chain, after you approve a card request, all relevant approvers along the approval chain will be duly notified.

  • Once you've declined a card request, the employee who submitted the request will be notified with a push notification on their phone and an email. They will also be able to view the reason for your rejecting the card request.

  • You will be able to approve requests for new virtual American Express Cards only if your company is based in the US and a connection between the American Express and Payhawk systems has been established.

Accessing submitted card requests

  • You can access a card request from your phone or computer from the email request notification you have received.

  • Alternatively, open the Payhawk mobile app on your phone or log in to the Payhawk web portal with your browser, and access the request from your Payhawk Inbox.

Approving card requests in the mobile app

To approve a submitted card request from the Payhawk mobile app:

  1. In the Payhawk mobile app, tap Inbox.

  2. Under Pending, select the desired card request by tapping it.

  3. If the card request is for a virtual American Express Card, see the article about issuing virtual American Express Cards.

  4. When finished, tap Issue card.

Declining card requests in the mobile app

To decline a card request from the Payhawk mobile app:

  1. In the Payhawk mobile app, go to Inbox.

  2. Select the desired card request and tap Reject.

  3. In the dialog that opens, under Note, enter the reason for your rejection.

  4. Confirm your choice by tapping the Reject button.

Approving card requests in the browser

To approve a card request from the Payhawk web portal:

  1. In the Payhawk web portal, go to Inbox.

  2. Select the desired request by clicking on it.

  3. If the card request is for a virtual American Express Card, see the article about issuing virtual American Express Cards.

  4. When finished, click on Issue card.

Declining card requests in the browser

To decline a card request from the Payhawk web portal:

  1. In the Payhawk web portal, go to Inbox.

  2. Select the desired card request and click on Decline.

  3. In the dialog that opens, under Note, enter the reason for your rejection.

  4. Confirm your choice by tapping the Decline button.

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