Failed to export into Oracle NetSuite/Exact Online/QuickBooks Online/MS Business Central/Microsoft Dynamics 365 Finance. Add supplier data.

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Error message

Please add supplier data.

Affected ERP integrations

  • Oracle NetSuite

  • Exact Online

  • QuickBooks Online

  • MS Business Central

  • Microsoft Dynamics 365 Finance

Cause

This error occurs when an expense is being exported without any supplier information associated with it. Without a supplier attached to the expense, the ERP integration cannot process the transaction and the export will fail.

Solution

To resolve this issue:

  1. In the Payhawk Web Portal, go to Expenses and locate the expense that failed to export.

  2. Open the expense by clicking on it and navigate to the supplier field.

  3. Select the appropriate supplier from the available list.

  4. Save the updated expense.

  5. Attempt to export the expense again.