This article provides the answers to some of the most frequently asked questions related to the gradual collection of ATM fees owned by Payhawk customers.
What is changing with Payhawk's ATM withdrawal fee collection?
While all customers have accepted the terms and conditions, which include ATM withdrawal fees, as part of their contracts, Payhawk has not collected these fees until now.
Therefore, Payhawk will begin gradually implementing the collection of the agreed-upon ATM withdrawal fees.
What cards are affected by the ATM withdrawal fee collection?
All physical (debit and credit) cards your company has issued with Payhawk.
What is the size of the ATM withdrawal fees?
The ATM withdrawal fees vary per currency and region where the card is issued. For more information, see the applicable card fees.
Where can I view the ATM withdrawal fees that I am being charged?
You can view the amount of the applied ATM withdrawal fee in the Payment section of the expense. For more information, see the article on viewing the applied ATM withdrawal fees.
Can I block ATM withdrawals for employees' cards?
Yes. ATM withdrawals are part of the advanced card controls and can be managed depending on whether the card has been assigned a spend policy or a standalone limit.
For physical cards with assigned spend policies, you can disable ATM withdrawals by adjusting the card controls for the respective spend policy.
For physical cards with assigned standalone limits, you can disable ATM withdrawals by modifying the individual advanced card controls.
Are there limits on how much cash can be withdrawn at ATMs?
Currently, there are no daily, weekly, or monthly ATM withdrawal limits set by Payhawk. However, you can define whether ATM withdrawals will be always allowed or only allowed upon a request submitted by the cardholders under the respective spend policy. Additionally, most ATMs have their own withdrawal limits requiring multiple withdrawals for larger amounts - for example, EUR200 per transaction.