Hi!
We are sorry you have to freeze or delete a card. No worries at all, these things happen. Please follow the simple steps below: 

Block and unblock cards:

  • Log into your Payhawk web account 

  • Go to cards on the menu

  • Select the card you would like to freeze

  • Under the card details toggle the card active button

  • A prompt message will come up, press freeze

  • Under the card you can read that the card has been blocked by the admin

  • You can unfreeze it following the same steps

Delete cards: 

  • Log into your Payhawk web account 

  • Go to cards on the menu

  • Select the card you would like to delete

  • On top of the card click on the 3 dots

  • Press close card

  • A prompt message will come mentioning that the action cannot be undone 

  • Under the card you can read that the card has been closed

More questions? Feel free to ping us on Intercom.

Did this answer your question?