Payhawk

Depending on the <a href="https://help.payhawk.com/en/articles/5188069-defining-custom-approval-workflows">defined approval chain</a> at your company, you may be included as an approver for ATM withdrawal requests submitted by your team members.

Notes on approving and declining ATM withdrawal requests

Immediately after you approve an ATM withdrawal request, the funds will be ready to withdraw by the requester and the requester will also be notified by Payhawk.

Once you've declined an ATM withdrawal request, the employee who submitted the request will be notified with a push notification on their phone and an email. They will also be able to view the reason for your rejecting the ATM withdrawal request.

- Immediately after you approve an ATM withdrawal request, the funds will be ready to withdraw by the requester and the requester will also be notified by Payhawk.
- Once you've declined an ATM withdrawal request, the employee who submitted the request will be notified with a push notification on their phone and an email. They will also be able to view the reason for your rejecting the ATM withdrawal request.

You can access a card request from your phone or computer from the email request notification you have received.

Alternatively, open the Payhawk mobile app on your phone or log in to the Payhawk web portal with your browser, and access the request from your Payhawk Inbox.

- You can access a card request from your phone or computer from the email request notification you have received.
- Alternatively, open the Payhawk mobile app on your phone or log in to the Payhawk web portal with your browser, and access the request from your Payhawk Inbox.

Approving ATM withdrawal requests in the mobile app

To approve an ATM withdrawal request from the Payhawk mobile app:

In the Payhawk mobile app, tap Inbox.

Under Pending, select the desired ATM withdrawal request by tapping it.

1. In the Payhawk mobile app, tap Inbox.
2. Under Pending, select the desired ATM withdrawal request by tapping it.
3. Tap Approve.

Declining ATM withdrawal requests in the mobile app

To decline an ATM withdrawal request from the Payhawk mobile app:

In the Payhawk mobile app, go to Inbox.

Select the desired ATM withdrawal request by tapping it.

In the dialog that opens, under Note, enter the reason for your rejection.

Confirm your choice by tapping the Reject button.

1. In the Payhawk mobile app, go to Inbox.
2. Select the desired ATM withdrawal request by tapping it.
3. Tap Decline.
4. In the dialog that opens, under Note, enter the reason for your rejection.
5. Confirm your choice by tapping the Reject button.

Approving ATM withdrawal requests in the portal

To approve an ATM withdrawal request from the Payhawk web portal:

In the Payhawk web portal, go to Inbox.

Select the desired request by clicking on it.

1. In the Payhawk web portal, go to Inbox.
2. Select the desired request by clicking on it.
3. Click on Approve.

Declining ATM withdrawal requests in the portal

To decline an ATM withdrawal request from the Payhawk web portal:

Select the desired ATM withdrawal request by clicking on it. 

Confirm your choice by clicking on the Decline button.

1. In the Payhawk web portal, go to Inbox.
2. Select the desired ATM withdrawal request by clicking on it. 
3. Click on Decline.
4. In the dialog that opens, under Note, enter the reason for your rejection.
5. Confirm your choice by clicking on the Decline button.

<a href="https://help.payhawk.com/en/articles/5190290-approving-and-declining-expense-requests">Approving and declining expense requests</a>

<a href="https://help.payhawk.com/en/articles/4142652-submitting-and-cancelling-fund-requests">Submitting and cancelling fund requests</a>

<a href="https://help.payhawk.com/en/articles/6933316-submitting-and-canceling-atm-withdrawal-requests">Submitting and canceling ATM withdrawal requests</a>

<a href="https://help.payhawk.com/en/articles/4152681-submission-and-approval-notifications">Submission and approval notifications</a>

- <a href="https://help.payhawk.com/en/articles/5190290-approving-and-declining-expense-requests">Approving and declining expense requests</a>
- <a href="https://help.payhawk.com/en/articles/4142652-submitting-and-cancelling-fund-requests">Submitting and cancelling fund requests</a>
- <a href="https://help.payhawk.com/en/articles/6933316-submitting-and-canceling-atm-withdrawal-requests">Submitting and canceling ATM withdrawal requests</a>
- <a href="https://help.payhawk.com/en/articles/4152681-submission-and-approval-notifications">Submission and approval notifications</a>

Can I approve or reject withdrawal requests sent by my teammates? Can I allow or refuse them to draw company cash and get money at ATMs?

Notes on approving and declining ATM withdrawal requests

Accessing ATM withdrawal requests

Approving ATM withdrawal requests in the mobile app

Declining ATM withdrawal requests in the mobile app

Approving ATM withdrawal requests in the portal

Declining ATM withdrawal requests in the portal

Useful resources