Payhawk cards are due to expire as follows:
Plastic physical cards expire 4 years after the date of their issuance.
Premium Metal cards expire 5 years after the date of their issuance.
Virtual Payhawk cards expire 4 years after the date of their issuance.
Cards issued before 2024 expire 3 years after the date of their issuance.
The system monitors all active Payhawk cards. When cards are about to expire, you will be informed in advance over email. As of their expiry date, the expiring cards will be automatically closed by the system.
Payhawk will reissue and deliver your company cards free of charge and you won't have to pay for the time during which both cards will be available for cardholders.
All reissued cards will be available in the cardholder's account before the expiry date of the old cards.
When your physical or virtual Payhawk cards are about to expire:
Forty-five days before the expiry date, Payhawk administrators will receive a notification email from Payhawk with the number of cards that are to be reissued.
In the case of physical cards, this notification email will also include the delivery address registered with Payhawk. You need to reply in the thread and confirm whether this delivery address is valid or provide a new one if not. Also, you'll need to specify the person who is going to receive the bulk card delivery on behalf of your company.
Thirty days before the expiry date your cards will be reissued.
In the case of physical cards, they will be sent to the delivery address you've confirmed with Payhawk.
In the case of virtual cards, they become active as soon as they are reissued.
Upon receiving the reissued cards, cardholders need to update the card details of any subscriptions that were due from the expiring cards. Expired Payhawk cards will be automatically closed by the system on their expiry date.