Payhawk cards are due to expire as follows:
Plastic physical cards expire 4 years after the date of their issuance.
Premium Metal cards expire 5 years after the date of their issuance.
Virtual Payhawk cards expire 4 years after the date of their issuance.
The system monitors all active Payhawk cards. When cards are about to expire, you will be informed in advance over email. As of their expiry date, the expiring cards will be automatically closed by the system.
Payhawk will reissue and deliver your company cards free of charge and you won't have to pay for the time during which both cards will be available for cardholders.
Reissuing of expiring physical cards
When physical Payhawk cards are about to expire:
Thirty days before the expiration date, Payhawk administrators will receive a notification email from Payhawk with the number of cards that have to be reissued.
In the next few days, the Payhawk Support team will contact you to confirm the delivery address for the new cards.
When the cards are received, cardholders need to update the card details of any subscriptions that were due from the expiring cards.
Reissuing of expiring virtual cards
Thirty days before their expiration date, virtual Payhawk cards will be automatically reissued by the system and will be available in the cardholder's account before the expiry date of the old card.
Upon reissuing the virtual card, cardholders need to update the card details of any subscriptions that were due from the expiring cards. Expired virtual Payhawk cards automatically become invalid on their expiry date.