If you're having trouble logging in to Payhawk, this article provides step-by-step solutions for common email and browser-related issues.
Resolving email and SSO login issues
If you cannot log in with your email address, follow the steps below:
Check with your company's Payhawk administrator if the SSO authentication method has been enabled for your company. The single sign-on authentication method is an additional security layer.
If SSO is enabled, see how to log in to Payhawk when SSO has been enabled by the company.
If SSO is not enabled, try resetting the password for your personal Payhawk account.
If you cannot reset your password due to SSO settings managed by your company, see how to reset the password for your Payhawk account.
If you're still unable to log in, it's possible that your company has implemented a custom SSO integration or specific access restrictions. For example, your email address might not be included in the list of approved users. In such cases, contact your internal IT team for assistance.
Resolving browser-related login issues
If you are experiencing login issues when accessing the Payhawk web portal in your browser, follow the steps below:
Open an incognito window in your browser and visit the Payhawk login page.
For Chrome, press Ctrl+Shift+N (on Windows) or Command+Shift+N (on Mac).
For Safari, navigate to File > New Private Window.
Clear your cache and cookies, as accumulated browser data can interfere with the login process.
In Chrome, navigate to Settings > Privacy and Security > Clear browsing data.
In Safari, navigate to Preferences > Privacy > Manage Website Data and click on Remove All.
Disable temporarily any active VPNs, as sometimes they can interfere with login attempts, and try again to log in.
Document any error messages or unusual behavior during login. Keep screenshots of the issues to help troubleshoot and expedite assistance.
If you're still unable to log in, check for any updates for your browser or restart your device to clear potential session conflicts.
Contact Payhawk Support at support@payhawk.com, if you are not able to log in, even after completing the steps above.