If you cannot log in with your email address, follow the steps below.
Check with your company's Payhawk administrator if the SSO authentication method has been enabled for your company. The single sign-on authentication method is an additional security layer.
If SSO is enabled, see how to log in to Payhawk when SSO has been enabled by the company.
If SSO is not enabled, try resetting the password for your personal Payhawk account.
If you cannot reset your password due to SSO settings managed by your company, see how to reset the password for your Payhawk account.
If you're still unable to log in, it's possible that your company has implemented a custom SSO integration or specific access restrictions. For example, your email address might not be included in the list of approved users. In such cases, contact your internal IT team for assistance.
If still you are not able to log in, contact Payhawk Support at support@payhawk.com.