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I lost or damaged my card
I lost or damaged my card

What to do if I lost my card, or if my card was damaged or deteriorated?

Updated over a week ago

It is possible that you lost your Payhawk card or that it was accidentally damaged or deteriorated.

Lost cards

If your card is lost:

  1. Freeze it immediately from your Payhawk mobile app or web portal.

  2. Contact your Payhawk administrator to inform them the card must be closed immediately.

  3. Your Payhawk administrator must issue a new card in your name.

Payhawk doesn't issue duplicate cards so after the new card has been issued, remember to transfer any existing subscriptions and update any payment methods linked to the card accordingly.

Damaged cards

If your card is damaged or deteriorated, contact your Payhawk administrator to inform them you need a new card to be issued in your name.

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