This article provides answers to some of the most frequently asked questions (FAQ) related to linking and managing American Express Cards in Payhawk.
Why don't I see any cards when I log in to my American Express account?
If you log in to your American Express account and don’t see any cards, it means no cards have been added to that account. To resolve this, first add your Main Cards to your American Express account, then proceed with linking your American Express Cards to Payhawk.
Why can't I log in to my American Express account and link American Express Cards to Payhawk?
To be able to link your American Express Cards to Payhawk, you need to be a primary account holder. Only American Express primary account holders can link Main Cards to Payhawk.
If you try to log in to your American Express account, and you're not the primary account holder, the system will display an error message similar to the following.
Why can't I link my Additional Card Member Card to Payhawk?
Only Main Cards can be linked to Payhawk. Additional Card Members' Cards can be assigned to their Additional Card Members by a Payhawk administrator at your company. For more information, see the official documentation of American Express FAQ.
Can I link Main Cards to Payhawk in bulk?
No. Main Cards can be linked to Payhawk one by one.