US-based companies can link their physical American Express Basic Cards to Payhawk, use them as a funding source for virtual American Express Cards they will issue from Payhawk, and then manage them again through the system.
You will be able to link your physical American Express Cards in Payhawk and view the Cards > Linked cards tab only after you have connected Payhawk with American Express.
Eligibility
To link your American Express Cards to Payhawk, each cardholder needs to log in with their credentials instead of the American Express @Work login used by program administrators.
Only American Express Basic Cards can be linked to Payhawk and used as a funding source for virtual Cards you may want to issue and manage through Payhawk.
The Basic Cards can be linked to Payhawk by Payhawk administrators at your company or their respective Main Cardholders.
Additional Card Member's Cards cannot be linked to Payhawk. Payhawk administrators can link a Basic Card and, then, assign the Additional Card Members' Cards to the Additional Card Members to monitor their transactions.
Only Payhawk administrators can assign Additional Card Members' Cards to the Additional Card Members.
The assigned Additional Card Members' Cards transactions will be visible for Payhawk administrators as part of the Basic Card transaction history.
Cards can be linked from the Payhawk web portal only.
The following diagram visualizes the setup for linking Main American Express Cards to Payhawk.
The following diagram visualizes the setup for assigning American Express Additional Member Cards.
Transaction history of your linked Basic Cards
Payhawk syncs only settled transactions. As settlement may take up to 30 days, delays in updating the transaction history of your linked Basic Cards are possible.
Payhawk will start syncing the transactions for your linked Basic Card as of the day the Card is linked to the system. For example, if you link your Basic Card on 17 August at 10am, Payhawk will start syncing its settled transactions from that moment on.
If you have physical Additional Cards connected to your physical Basic Card, they cannot be linked directly to Payhawk but can be assigned to their Additional Card Members in the system. Thus, you'll be able to view their transaction history and monitor any future transactions through Payhawk.
The transaction history of your physical American Express Card will include only the transactions made with it and not with any existing virtual cards in Payhawk that are using it as a funding source.
For information about your American Express Cards other than their settled transaction history, contact your Card issuer directly.
Before you begin
During the process of linking your American Express Card to Payhawk, you will be redirected to the vendor's platform. Therefore, make sure you have easy access to the following:
Your User ID and password associated with your online account at americanexpress.com where you manage your Card. Most Card Members set up their online account when activating their Card. Note that this is different from American Express @ Work® credentials used by Program Administrators.
If you have forgotten your password, recover it.
If you don't have an online account yet, go to the vendor's login page and select Create New Online Account.
The CID (that is, the 3-digit code) on the back of your Business, Corporate, or Corporate Purchasing Card.
Access to your email or phone if additional security questions on behalf of the vendor arise.
Linking your American Express Cards to Payhawk
To link your physical American Express Card to Payhawk and be able to use it as a funding source for your virtual American Express Cards managed through Payhawk:
In the Payhawk web portal, go to the Cards > Cards > Linked cards tab.
Click on the Link a card button. Alternatively, if you have already linked an American Express Card, click on the New button to add another one.
If you are not able to see your Corporate Card, register this Card with an existing or new account. Once done, you'll be able to link it.
In the dialog that opens, click on Continue. As a result, you'll be redirected to the American Express Log In to My Account screen.
Fill in your credentials to authenticate and link the desired American Express Card to Payhawk. As a result, back in Payhawk, the system will display a confirmation that your Card is now linked.
Click on Confirm. As a result, you'll be able to see your linked Card under the Linked cards tab.
