Here are key steps you can take right now to protect your Payhawk account and avoid falling victim to fraud or phishing attempts.
Step 1: Enable two-factor authentication (2FA)
Add an extra layer of protection by enabling 2FA in your account settings. This requires a second verification step (like a code from an authenticator app) when logging in.
Step 2: Use a strong, unique password
Step 3: Set up account recovery options
Ensure your email address and phone number are up to date in your profile. This helps you recover your account quickly if needed.
Step 4: Be extremely cautious with links
🚫 Do NOT
Click on search engine results for Payhawk or any financial services.
Open links from unexpected emails or messages.
Trust links sent via SMS, WhatsApp, or social media.
✅ Always
Access Payhawk only through the official website: https://payhawk.com.
Bookmark the site or type the URL directly into your browser.
Check for the security bar at the top of the page, confirming you're on the official platform.
Verify the link begins with https:// and the domain is correct (for example, payhawk.com).
Step 5: Use official channels only
Payhawk will never contact you by phone to request sensitive information like passwords or 2FA codes.
If you receive a suspicious call claiming to be from Payhawk, hang up immediately.
Always use Payhawk's official website or email Payhawk Support at support@payhawk.com for any questions or concerns.
Step 6: Review recent expense activity and trusted devices
Regularly monitor your account's security by reviewing the list of trusted devices logged into your profile.
Monitor your recent expense activity to ensure all transactions are legitimate. If you come across any charges that seem suspicious or unauthorized, report them promptly to Payhawk Support so they can investigate and take appropriate measures to secure your account.
If you see any unfamiliar trusted devices or detect suspicious expense activity:
Contact Payhawk support via chat or email at support@payhawk.com.
Step 7: Keep your app and devices updated
Make sure you’re using the latest version of the Payhawk app and that your phone or computer is updated with the latest security patches.
Stay safe. Stay informed.
If you’re ever unsure about a link, message, or phone call, don’t take a risk.
Contact Payhawk Support directly via:
The help desk in your app
Email at support@payhawk.com
Payhawk's official website at https://payhawk.com