Hi!
Welcome to Payhawk's help desk.  
I hope you are enjoying the experience with us. The article below is about how to freeze virtual and physical cards. If you have any questions, we are here for you! Just ping us on Intercom. 

Freeze your card (virtual and physical)

Follow these simple steps to block immediately your card. 

  • Open the Payhawk mobile app
  • Go to the cards tab on the bottom
  • Input your Payhawk mobile app security code
  • Select the card you want to block
  • Press freeze card

Remember you can undo this action whenever you want! 

More questions? Feel free to ping us on Intercom. 👋

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