The physical plastic and Premium Metal Payhawk cards are intended to execute both online and POS payments - for example, company-related in-store purchases or travel worldwide.
Notes on physical Payhawk cards
To be able to issue a Payhawk card for an employee, you must have already deposited funds into your Payhawk account.
For a physical card to be manufactured and shipped, the assigned cardholder must be registered in Payhawk. If the cardholder has already registered but the card status has not updated, allow the system some time to process the change.
Each plastic or Premium Metal card can be associated with individual employees.
Premium Metal cards cannot be issued in bulk.
Plastic and Premium Metal cards arrive in up to 5 business days from issuing. For missing physical card deliveries in EEA, see the articles on troubleshooting card issues.
Each cardholder must activate their plastic or Premium Metal card from the Payhawk mobile app.
Issuing physical cards one by one
To issue a plastic or Premium Metal Payhawk card for an employee:
In the Payhawk web portal, go to Cards > Cards.
Click on the + New button.
In the dialog that opens, under Physical, select the desired type of card.
On the next screen, select the employee (cardholder) you want to assign to the card.
(For Premium Metal cards) Write the name that will be engraved on the card. Note that to fit, the symbols must be less than 16.
(Optional) Name the card.
Under Limits, select between a stand-alone limit or a limit based on an existing company spend policy.
For cards with stand-alone limits, define:
The funding source (the debit or credit account from which the card will be fed).
The spending limit.
The recurrence of the spending limit.
The setting for the spending limit.
By default, online payments and ATM withdrawals will always be allowed. If you want to change the advanced settings of the card, you can do it later from the card's screen after issuing.
For cards you want to include in an existing spend policy, define:
The funding source.
The policy to which you want to assign the card. As a result, you'll see the respective spend policy limits.
Choose the delivery address for the card. The toggle button indicating your company address is switched on by default If you want to have the card delivered to another location, switch off the toggle and fill in the required data.
Click on Issue card.
Issuing physical cards in bulk
As a Payhawk administrator, you can issue physical plastic cards in bulk.
You are eligible for a discount on the shipping fees for bulk card deliveries. For more information, contact your Payhawk representative.
To issue Payhawk cards in bulk:
In the Payhawk web portal, go to Cards > Cards.
Click on the Bulk issue button.
In the dialog that opens, select Physical > Standard for plastic cards.
On the next screen:
If you want to assign the cards to their cardholders at the time of issuance:
Select the Assign now option.
Select or invite the employees to whom these cards will be assigned.
Under Limits, select whether the cards will have stand-alone limits or limits based on an existing company spend policy.
For cards with stand-alone limits, define the settings.
For cards under existing company spend policies, select the policy and the cards' funding source.
If you want to assign the cards later:
Select the Assign later option.
Enter the number of cards you need.
Select the funding source for the cards.
Confirm the delivery address for the cards:
If the delivery address is the default shipping address for your company, make sure the toggle is switched on.
If the delivery address is different from the default shipping address for your company, switch off the toggle and fill in the delivery details.
Click on Issue cards.