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Submitting and canceling card requests
Submitting and canceling card requests

How can I ask for a new card? Where can I send card requests? Can I cancel a request for a card I already sent?

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Written by Borislav Deyanov
Updated this week

As an employee, you can ask for a new physical Payhawk card or a new virtual Payhawk or American Express Card.

Notes on requesting new cards

  • For your card request to be successfully completed, an employee defined as an approver at your company needs to approve your request first, and, then, a Payhawk administrator has to issue the card.

  • You will be able to request new virtual American Express Cards only if your company is based in the US and a connection between the American Express and Payhawk systems has been established.

Requesting new cards in the app

To submit a card request from the Payhawk mobile app:

  1. In the app, tap Cards and authenticate.

  2. Click on the green + (plus) icon at the upper-right corner of the screen.

  3. In the dialog that opens, select the type of card you need - physical or virtual - and click on it.

  4. Provide the reason for your card request.

  5. Click on Send request and, then, on Done.

Canceling your card request in the app

To cancel a card request from the Payhawk mobile app:

  1. In the app, tap Inbox.

  2. In the Pending tab, select the request for the new card you want to cancel by clicking on it.

  3. Tap Cancel request.

Requesting new cards in the portal

To request a new card from the Payhawk web portal:

  1. In the portal, go to Cards.

  2. Click on the Request a card button.

  3. In the dialog that opens, select the type of card you need - physical or virtual - and click on it.

  4. Provide the reason for your card request.

  5. Click on Send request and, then, on Ok to return to the main screen.

Canceling your card request in the portal

To cancel a card request from the Payhawk web portal:

  1. In the portal, go to Inbox.

  2. Click on View all.

  3. In the Pending tab, select the request for the new card you want to cancel by clicking on it.

  4. Click on Cancel request.

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