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Preventing fraud with your card

Know what (not) to do to protect your card, avoid scams, and resist malevolent actions by people willing to use your card details for fraud.

Miglen Evlogiev avatar
Written by Miglen Evlogiev
Updated over a week ago

This article is highly recommended for all Payhawk cardholders to read.

Where do scammers find my data?

Our data is dispersed across various platforms, from social media to data brokers. Threat actors exploit this information to create profiles detailing the services and systems individuals use. For example, they can determine if someone is a Payhawk customer through web intelligence or public records.


It's crucial to remember that any information shared online could be gathered and utilized by malicious entities for fraudulent purposes.

What to do if Payhawk requests my card details?

Payhawk will never request your full card details, CVV code, or expiration date.

Also, Payhawk will never call you on the phone to request any card details.

If Payhawk contacts you on a specific occasion that may require information related to any of your card details:

  • You will receive an email from a @payhawk.com email address.

  • In the rare event that the Payhawk team would need to confirm anything on your card, it would be the last 4 digits, the cardholder name, and your email with Payhawk.

What can I do to prevent fraud with my card?

Act wisely and be cautious.

The following are a few tips for you to bear in mind:

  • Never share your card details with anyone. Anyone, be it a colleague, friend, or partner. For more information, read the Payhawk Services Specific Terms > Part B Payment Services > Payment Cards.

  • Never share your full card details with anyone, including Payhawk email or chat.

  • Do not share your card with colleagues or team members; each user must have their own individual card.

  • If your company has allowed the ATM withdrawal option, draw cash only at ATMs from familiar banks.

  • Enable your Payhawk mobile app payment notifications. In this way, you can have visibility over your card transactions at all times.

  • If you haven't enabled your mobile app payment notifications, check your payments daily.

How can I prevent card fraud when on the web?

Scammers usually get their information from the web as people tend to share sensitive data there more easily.

The following are a few tips for you to bear in mind:

If you suspect a fraudulent transaction, block your card and report the payment in question to Payhawk Support at support@payhawk.com.

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