If a card transaction has failed and you haven't received a notification from Payhawk, make sure you have activated your push notifications. Payhawk always notifies the cardholders about any failed card transactions.
If your card transaction has failed even though your push notifications for the Payhawk mobile app have been enabled, try contacting the merchant.
If the merchant can't assist you, contact the Payhawk Support team over the chat or email at support@payhawk.com. The more information the Support team has, the easier they can troubleshoot the issue.
When you contact Payhawk Support, provide them with the following details to help them investigate further.
First 6 digits and last 4 digits of the card, for example, 444444XXXXXX4444.
Day, time, and location of the attempted transaction.
Name of the merchant.
Amount.
Any error message that has been displayed.
If possible, send a print screen of the receipt or any error messages.
Information about whether you have contacted the merchant.