Skip to main content

Push notifications for failed card transactions

How do I know if my card is frozen/blocked, closed, or inactive? Am I notified if the money on my card is not enough?

Payhawk avatar
Written by Payhawk
Updated over a month ago

As a cardholder, you need to know if and why a transaction with your Payhawk card has failed.

In Payhawk, you can monitor each failed card transaction in the following ways:

  • View all your card transactions in the Payhawk app, including failed, settled, pending, canceled, and refunded payments.

  • Receive a descriptive push notification for each failed card transaction explaining the reason for the payment failure.

Prerequisites

To receive notifications about failed transactions, enable the push notifications for your Payhawk mobile app from the Settings menu of your mobile device.

List of notifications

The following table summarizes the push notifications Payhawk cardholders receive if an attempted payment with their card has failed.

Reason

Example

Insufficient funds

For example: The card has insufficient funds to complete the purchase amount from the desired merchant.

Third-party security requirements

For example: For security reasons, you need to manually type in your PIN code.

Wrong or blocked (frozen) card

For example: The card is frozen, thus, the payment amount from the desired merchant cannot be processed.

Wrong PIN, CVV, or expiry date

For example: You've entered an incorrect PIN, CVV code, or expiry date.

Closed card

For example: The card you tried to use is closed.

Inactive card

For example: Your card needs to be activated before you can use it.

Useful resources

Did this answer your question?