VISA Payhawk cardholders of both virtual and physical cards issued within the European Economic Area (EEA) are insured for any purchases they make with their Payhawk corporate card during business travels. To provide insurance, Payhawk partners with AIG.
Overview of covered travel accidents
For the full coverage and conditions, see the Card Insurance Terms and Conditions on the Payhawk website and the printable format of the Business Travel Accident - Group insurance plan Payhawk.
Accidental death or disability occurred during the business travel only.
Other business travel-related incidents such as but not limited to the following:
Trip cancellation
Medical expenses abroad
Repatriation
Baggage delay, loss, damage, or theft
Personal liability abroad
Visit of a hospitalized relative
Legal assistance costs
Filing claims
If any of the above scenarios apply and you need to file a claim:
Navigate to your profile in the Payhawk web portal or mobile app.
Click on Insurance.
Click on the File a claim link which will redirect you to AIG.
Once you enter the AIG portal, you will be asked to provide the last four digits of the Payhawk card with which you made the purchase and the bank details where you want to receive your reimbursement.
Once you provide all requested details, click on Submit to send out the form. You will receive a confirmation in your email.
When the claim is fully processed you will receive another email confirmation. For most business-related travel, it takes up to two days for the claim to be processed and, then, for the funds to arrive.